HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As the most important interface for our customers, you will demonstrate your passion for our products and act as a brand ambassador for HUGO BOSS. Join a team that provides an exceptional brand and shopping experience with enthusiasm, fun and expertise – because, to create something extraordinary, we must explore new paths together. Shape your own future at HUGO BOSS!

Customer Advisor (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time

We are looking for a highly motivated Customer Advisor (m/f/d) who is passionate about fashion to strengthen our Global Retail Customer Care team as soon as possible. In this role you willl handle inquiries via telephone, email and chat about delivery, returns, payments and a lot more! 


What you can expect:

  • You are the first point of contact for our end customers across all sales channels and common communication channels (phone, email, live chat, social media) in first and second level
  • You work independently on the questions concerning our products, processes products, processes, orders and complaints
  • With a sense for fashion and new trends inspire customers with our products and offer competent advice and outfit creation for different occasions
  • You provide our store employees with process-related questions/problems a quick help and solutions
  • In Retail Customer Care, we are the interface between customers and HUGO BOSS. In order to constantly improve the customer customer experience, we are in regular contact with the regularly with the specialist departments and and provide targeted feedback, reports and ideas

Your profile:

  • A successfully completed commercial training and initial relevant professional experience
  • Very good language and communication skills in English and/or German plus another european language
  • Interest in fashion, fashion and trends 
  • A strong customer orientation and a strong team player mentality 
  • High problem-solving competence with a proactive and innovative approach
  • Good knowledge and safe handling of the common hardware and software as well as a pronounced technical affinity
  • Your focus is customer satisfaction, strong service and offering consumer oriented solutions
  • Flexibility and willing to work in shift system (5 days a week between Mo-Sa. 8-20 clock) and in the seasonal business (sale phases)


Your benefits:
  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.


Fashion is a form of self-expression. With our products, we want to inspire individuality and encourage everyone to be their authentic selves. HUGO BOSS is a global company with our employees representative of the world at large. We believe in a diverse and inclusive workforce, and are committed to equal employment opportunity regardless of, but not limited to, age, citizenship, disability, gender identity or expression, national origin, ethnicity, ancestry, religion, sex, marital status, or sexual orientation.